At KCW Plastic Corporation, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, we offer options for return, refund, and exchange under the conditions specified below.

Eligibility for Returns and Exchanges

• Return Period: We accept returns and exchanges within the first 30 days of your purchase. If more than 30 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.
• Condition of Item: Returned items must be unused and in the same condition as received, with all original packaging intact.
• Proof of Purchase: A receipt or proof of purchase is required to process any return, refund, or exchange.

Non-Refundable Items

• Customized Products: Items with custom printed names or personalized designs are not eligible for refund or exchange.
• Sale Items: Only regular-priced items may be refunded; sale items cannot be refunded.

Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5–7 business days.

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit equivalent to the value of your return.

Exchanges

If your item is defective or damaged, we can exchange it for the same item at no additional cost. Please email us at contact@kcw-unbreakables.com with details and proof of the defect or damage.

How to Initiate a Return or Exchange

To start a return or exchange:

1. Email Us: Contact our customer support team at contact@kcw-unbreakables.com with your order details, reason for return, and proof of purchase.
2. Ship the Item: Once your return is approved, you will receive instructions on where to send the item. Please note that shipping costs for returns are the responsibility of the customer, except in cases of defective or incorrect items.

Contact Information

For further assistance, please reach out to our team at:

• Email: contact@kcw-unbreakables.com
• Showroom: 396 East Bank Road PFCI, Brgy. San Andres, Cainta Rizal

Thank you for choosing KCW Plastic Corporation. We value your business and are here to provide you with the best quality and service.